Vendors with a status of Suspended are excluded from participating in sourcing activities with your organisation. If a vendor becomes compliant again, or you wish to temporarily include them in sourcing activities, you have the ability to reinstate their account.

 

TIP:  Felix has the ability to automatically reinstate vendors that have been suspended due to expired compliance documents once the document has been updated and/or archived. The Automatic Un-suspend feature can be enabled by Administrator users within your organisation. You can learn more in our guide, How to Configure Automatic Vendor Suspension.

From the Vendor List

To reinstate a suspended vendor:

1. Navigate to Vendors > View all vendors from the main menu.
2. Locate the suspended vendor you wish to reinstate by using the quick search or filters
3. Hover over the ⋮ icon and select Un-suspend from the options.
4. Click Unsuspend to confirm.

 

From the Vendor Profile

To reinstate a suspended vendor:

1. Navigate to Vendors > View all vendors from the main menu.
2. Locate the suspended vendor you wish to reinstate by using the quick search or filters.
3. Open the Vendor Profile by selecting the Vendor you wish to reinstate.
4. There are two ways to reinstate a Vendor within the Vendor Profile:
   1. Select Actions > Unsuspend OR
   2. Click the Unsuspend Vendor button () in the banner message on the Vendor Profile

NOTE: If your organisation has enabled the Automatic Suspension feature and a vendor has been automatically suspended due to expired compliance documents, manually reinstating a vendor will only be temporary, unless the expired compliance document has been updated or archived. If the expired document remains in the vendor account, they will be automatically suspended again overnight.