The Automatic Suspension feature allows you to automatically suspend vendors as soon as their compliance documents that require suspension expire. You can also configure the Automatic Unsuspend feature which will automatically reinstate a vendor account once the cause of suspension has been mitigated.

 

TIP:  You can learn more about automatic suspensions in our guide, Understanding Automatic Vendor Suspension.

Enable automatic suspension

To enable the Automatic Suspension feature:

1. Navigate to Settings > Vendor Settings from the ribbon menu.
2. Go to the Compliance Document Management section.
3. Click the Automatically suspend vendors which have expired insurances or licenses checkbox.
4. Click the Update button.

 

IMPORTANT

Warning: Vendors will not be notified of suspensions unless you have configured Vendor alerts for suspensions.

 

Enable Automatic Unsuspend

To enable the Automatic Unsuspend feature:

1. Navigate to Settings > Vendor Settings from the main menu.
2. Go to the Compliance Document Management section.
3. Click the Automatically un-suspend vendors after new compliance document uploaded checkbox.
4. Click the Update button.

 

NOTE: When the Automatic Unsuspend feature has been enabled, a vendor will only become suspended once the cause of their suspension has been mitigated. Vendor suspensions are usually lifted overnight. However, in some cases it may take up to 48 hours.

 

Notify Vendors of Suspension

After you have configured the Automatic Suspension feature, you may also wish to notify vendors of the upcoming suspension and document expiries.

To enable the Vendor Suspension Notification feature:

1. Navigate to Settings > Vendor Settings from the main menu.
2. Go to the Compliance Document Management section.
3. Ensure that the Automatically suspend vendors which have expired insurances or licenses checkbox is checked.
4. Click the Send notification to vendors prior to license expiry checkbox.
5. Update the Send Notification Before Expiry Date field.
   • Enter a number in the first text box.
   • Select from the options if you would like in Days or Weeks.
6. Click the Update button.

 

NOTE: When this feature is enabled your vendors will be notified once prior to their document expiring, at the time period nominated by your organisation. They will also be notified once the document has expired, prompting the user to log in and update the expired documentation.