Additional Resources For Vendor
Contacting Felix Support
How to contact Felix Support
1 View•21 Nov 2025•Knowledge Article
Escalating a Support Request
When and how to escalate a request or ticket
1 View•18 Aug 2025•Knowledge Article
File Type Support
Here is a list of files that can be uploaded to Felix.
1 View•22 Aug 2025•Knowledge Article
Getting started
A short video to assist vendors with getting the onboarding process underway
1 View•22 Aug 2025•Video
How to Clear Your Browser Cache
Clearing the browser cache of the common browsers
1 View•19 Aug 2025•Knowledge Article
How to Recover a Felix Vendor Account
A guide for Vendors who need to recover a Felix account that they can no longer access.
1 View•24 Aug 2025•Knowledge Article
How to Take a Screenshot
How to take a screenshot for any issues or errors with Felix
1 View•20 Aug 2025•Knowledge Article
How to Upload Documents to an RFQ
How Enterprise Users can access or upload documents to an RFQ.
1 View•20 Aug 2025•Knowledge Article
Internet browser support
A guide to the best browsers to use with Felix!
1 View•24 Aug 2025•Knowledge Article
Meet Mason – Your AI Voice Assistant for Felix
A short description of Mason, Felix Support's AI Voice Assistant.
1 View•21 Nov 2025•Knowledge Article
Troubleshooting Email Notifications
How to resolve email notifications issue and how to whitelist Felix emails
1 View•22 Aug 2025•Knowledge Article
Troubleshooting Login Problems
An FAQ to assist users with common log-in problems they may encounter on the Felix platform.
1 View•20 May 2025•Knowledge Article
Troubleshooting a Slow or Unresponsive Page
How to resolve a slow or unresponsive page
1 View•21 Aug 2025•Knowledge Article
Troubleshooting “Your connection is not private” (NET::ERR_CERT_COMMON_NAME_INVALID)
This article helps users resolve the “Your connection is not private” error when accessing Felix services.
1 View•15 Dec 2025•Knowledge Article
Understanding Request Handling
How requests or tickets are being handled and their response time
1 View•19 Jan 2026•Knowledge Article
Undertaking a panel refresh on Felix
How-to-video for Vendor Users on a panel refresh in Felix
1 View•26 Aug 2025•Video
Vendor Account Merges
An article answering frequently asked questions related to vendor account merges.
1 View•20 May 2025•FAQ
If you cannot find the information you need, please select Contact support and a member of our Support Team will be in touch.