What types of accounts can I merge?

We can merge Felix Vendor accounts, including both Enterprise and Marketplace accounts. We are unable to merge vendor accounts with organisation accounts.

If you have previously created a Searcher account on Felix Vendor Marketplace, we can merge your account into an existing Vendor account. 

Are there any conditions for merging accounts?

To ensure accurate record keeping of critical business details for companies a vendor engages with, it's only possible to merge accounts that have matching business numbers. If two or more accounts belong to separate legal entities, they will need to be maintained as separate accounts.

What happens during an account merge?

When an account merge occurs, all users, services, RFQs, and organisation memberships are transferred from one account to another. The empty account is deactivated once this is complete.

Is it possible to undo an account merge?

Due to the process that takes place when merging accounts, this can't be undone as all information contained within one account is updated to point to the new account. An account merge is a permanent action.

How can I request an account merge?

The quickest way to request an account merge is to complete the Declaration of Authority Form, which will be automatically submitted to the Support team for processing. The team will reach out to you to confirm which accounts should be merged once the form is submitted if more information is required.

Can I request an account merge on behalf of another business?

Requests for account merges must be received from at least one of the participant parties or an authorised representative. We are unable to accept requests from third parties. This includes forwarded emails.