Meet Mason – Your AI Voice Assistant for Felix
A short description of Mason, Felix Support's AI Voice Assistant.
Support Services
Contacting Felix Support
How to contact Felix Support
3003 Views•27 Aug 2025•KnowledgeHow to Recover a Felix Vendor Account
A guide for Vendors who need to recover a Felix account that they can no longer access.
373 Views•24 Aug 2025•KnowledgeUnderstanding Request Handling
How requests or tickets are being handled and their response time
157 Views•21 Aug 2025•KnowledgeHow to Take a Screenshot
How to take a screenshot for any issues or errors with Felix
117 Views•20 Aug 2025•KnowledgeEscalating a Support Request
When and how to escalate a request or ticket
162 Views•18 Aug 2025•Knowledge
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