Embarking on the onboarding process for your initial organisation on Felix might initially appear overwhelming. However, rest assured that we are available to offer comprehensive guidance and step-by-step instructions to navigate the platform effectively. We aim to ensure you are connected with the appropriate individuals to receive assistance whenever necessary.

Watch the video provided below to initiate the onboarding process.
 

 

Invites, registration, & the application stepper

The following articles within the help centre serve as valuable resources, offering detailed instructions and useful tips on how to get started with your Felix account.

• How to Respond to an Email Invite
• How to Use Public Registration
• Introducing the Application Stepper

 

Enterprise onboarding

Felix is employed by organisations to ensure the vendors' compliance and safety To ensure your eligibility for new work opportunities with these enterprises, it is essential to undergo a swift onboarding process. Begin your onboarding journey now by utilising the following articles and video tutorials that will lead you through the steps.

• Vendor Details
• Panel Selection
• Services
• Questionnaire
• Compliance Documents
• Job History
• Payment Details

 

Where to go when

Finding the right destination for your queries is not always straightforward. The following table has been designed to offer clarity. If uncertainty persists, feel free to reach out to the Support team for assistance.
 

Scenario	Where To Go
I'm wanting guidance on how to use a feature I'm not sure what I need to do next An error is showing, and I'm not sure what to do Something doesn't appear to be working	In these cases, the Felix team is here to help and offer guidance on how to use platform features, work around errors, and fix bugs.
I'm not sure what to select or how to respond The options available don't apply to me Some mandatory fields and documents that don't apply to me	In these cases, the organisation you're onboarding to is your best touchpoint. Their team is equipped to give insightful responses based on their requirements.