Compliance Documents
How to Add Compliance Documents
A guide for Vendor Users on how to add compliance documents
1 View•24 Aug 2025•Knowledge Article
How to Update Compliance Documents
How Vendor Users can update compliance documents in Felix.
1 View•26 Aug 2025•Knowledge Article
Introducing the AI-Powered Compliance Documents Recognition
An introduction to Felix's AI-Powered Compliance Document recognition tool
1 View•14 Jun 2024•Knowledge Article
Troubleshooting for Compliance Document Issues
This comprehensive troubleshooting guide assists Felix Vendor Users in resolving compliance document upload errors, unexpected document triggers, AI OCR mismatches, client-side rejections, and profile visibility blockages. The article provides precise instructions for bypassing empty validation fields using zero-value inputs, modifying service and questionnaire configurations, navigating the "Pending" statuses, and resolving duplicate business account conflicts. By implementing these workflows, vendors can clear account suspensions and ensure that Organisations can process Pending or Suspended Vendor Invites.
1 View•27 May 2026•Knowledge Article
Vendor ABN Verification at Onboarding
Vendor ABN verification process overview
1 View•8 Sep 2025•Knowledge Article
If you cannot find the information you need, please select Contact support and a member of our Support Team will be in touch.